STARSOV support

Keep the order link after your purchase. It lets us find the order and check what happened. If you do not have the link, tell us what you bought and when you paid.

Describe the problem and attach a screenshot of any error you saw. A receipt helps with payment questions. For a TON transfer, you can send the transaction link.

Open the order page and check its status. For Stars, Premium and TON, check the recipient's @username. If it was a gift, check the account of the person you sent it to.

If the order has not been completed, or its status does not match what you see in Telegram, send the order link to support and tell us when you paid.

Refund conditions are set out in the terms of service. To discuss a purchase, contact support with the order number and the reason for your request.

You can leave a purchase review on the reviews page after signing in through the Telegram Mini App. For help with an order, contact support with the order details.